TRANSPORT

Our audit service dedicated to the rail transport sector aims to analyze and optimize the customer experience throughout the entire passenger journey. Through a structured and objective approach, we identify strengths and areas for improvement in the services offered to users—from booking to post-trip follow-up.

We assess all customer interactions: station reception, passenger information, accessibility, cleanliness, punctuality, quality of communication, and responsiveness of staff. Our methodology combines field observations, mystery audits, staff interviews, and passenger satisfaction surveys.

The audit results lead to operational, practical recommendations tailored to on-the-ground realities. We also support teams in implementing action plans to enhance service quality, customer satisfaction, and brand image.

Choosing our audit service means committing to a process of continuous improvement, in the service of a smoother, more human, and more efficient passenger experience.